The Exchange by Olam Specialty Coffee

Insider insights for the earnest coffee roaster. The Exchange is a podcast presented by Olam Specialty Coffee, hosted by Mark Inman and Todd Mackey, and directed by Mike Ferguson. Season 1 wrapped up with our "Scary Defects" episode at the end of October. Season 2 will kick off in May 2019. In the meantime, keep an eye out for "Extra Shot" episodes full of more insight and fun outtakes from season 1.

Mark Inman

Mark Inman

Director of North America Sales, Olam Specialty Coffee

Todd Mackey

Todd Mackey

Training Manager, Olam Specialty Coffee

Listen to Season 1 & 2

  • Episode 1: The Coffee Roaster & Green Buying

    June 28, 2018

    In episode one, Mark and Todd talk about discipline and best practices around buying green coffee. Rob Stephen drops by (uninvited) to talk about contracts that are "subject to approval of sample."

    Episode 2: The Coffee Roaster & Coffee Blending Part 1

    July 12, 2018

    In the first of two episodes on coffee blending, Mark Inman and Todd Mackey talk about the reasons, good and bad, for creating coffee blends."

  • Episode 3: The Coffee Roaster & Coffee Blending Part 2

    July 26, 2018

    In Episode 3 of The Exchange, presented by Olam Specialty Coffee, Mark Inman and Todd Mackey continue their conversation on coffee blending theory."

    Episode 4: The Coffee Roaster & Marketing Part 1

    August 06, 2018

    In Part one of two episodes on sales and marketing, Mark and Todd talk about the branding niche, and, of course, Mark's age."

  • Episode 5: The Coffee Roaster & Marketing Part 2

    August 23, 2018

    Episode 5 is the second of two episodes on sales and marketing. Remember you can email Mark and Todd with questions or to arrange having them taste your coffee and talk about it on the show at TheExchange@olamnet.com."

    Episode 6: The Coffee Roaster & Cupping Part 1

    September 03, 2018

    In episode 6, the first of 2 episodes on QA/QC and cupping for coffee roasters, Mark and Todd get into the nuts and bolts of cupping for roasters."

  • Episode 7: The Coffee Roaster & Cupping Part 2

    September 20, 2018

    In episode 7, the second of 2 episodes on QA/QC and cupping for coffee roasters, Mark and Todd talk about the language of cupping for roasters and more on creating a cupping space."

    Episode 8: The Coffee Roaster & Green Coffee Terminology Part 1

    September 21, 2018

    In Episode 8, Mark and Todd spin the "Green Coffee Lingo Wheel" and define nine green coffee terms with characteristic humor, valuable insights, and a surprising lack of reference to Mark's age."

  • Episode 9: The Coffee Roaster & Green Coffee Terminology Part 2

    October 16, 2018

    In Episode 9, Mark and Todd spin the "Green Coffee Lingo Wheel" and define another nine green coffee terms with characteristic humor, valuable insights, and a surprise ending where Todd fails to know a term."

    Episode 10: The Coffee Roaster & Scary Defects

    October 31, 2018

    In this Halloween episode, our final episode of season one, Mark and Todd talk about a few scary defects that occur in coffee and a few scary movies too."

  • Extra Shot: Cutting Room Floor

    November 14, 2018

    Season one is officially over but we'll be posting "Extra Shots" now and then until May when we launch season two.

    Episode 11: The Coffee Roaster & Mentors

    November 21, 2018

    Technically this is episode 11 but season one has been over for a few weeks so this is a bonus episode about mentors... in the spirit of Thanksgiving.

  • Extra Shot #2: Happy Holidays

    December 18, 2018

    On a recent afternoon, our Providence office was unusually crowded so we decided to record holiday wishes.

    Season 2 Episode 1: The Coffee Roaster & SCA

    May 14, 2019

    Welcome to the first episode of Season 2! In this episode Mark and Todd talk about the Specialty Coffee Association (SCA), and the recent Coffee Expo in Boston.

  • Season 2 Episode 2: The Coffee Roaster & SCA Part 2

    May 30, 2019

    Part 2 of a discussion about SCA and the recent Expo, including an interview with SCA’s Stephen Morrissey live from the show floor. Mark and Todd also discuss some brewing and roasting equipment discovered at the Expo.

    Season 2 Episode 3: The Coffee Roaster & Retailing Part 1

    June 10, 2019

    In this episode, Mark and Todd talk about the pros (and start talking about the cons) of roasters going into retailing.

  • Season 2 Episode 4: The Coffee Roaster and Retailing Part 2

    June 27, 2019

    It's episode 4 of season 2 and part 2 of a conversation about coffee roasters and retailing. Should you? Shouldn't you? Have a pen and paper ready because Todd starts out with some important details you should consider when thinking about retail.

    Season 2 Episode 5: The Coffee Roaster and Building a Team

    July 11, 2019

    "Where I wanted to start our look at building a team was really from the angle of taking a one-person-band and turning it into an orchestra." -Todd Mackey, Season 2 Episode 5 of The Exchange

  • Season 2 Episode 6: Customer Training Part 1

    July 25, 2019

    Season 2 Episode 6 is the first of 2 parts on the topic of customer training. As Todd says, for coffee roasters, "training is the new equipment." But how much training, where, and when? Is it free? How do you manage customer expectations? Not only do Mark and Todd begin addressing these questions, but Todd was late for our recording sessions and, of course, Mark just let that go and didn't mention it ... at all.