Insider insights for the earnest coffee roaster. The Exchange is a podcast presented by Olam Specialty Coffee, hosted by Mark Inman and Todd Mackey, and directed by Mike Ferguson. Season 1 wrapped up with our "Scary Defects" episode at the end of October. Season 2 will kick off in May 2019. In the meantime, keep an eye out for "Extra Shot" episodes full of more insight and fun outtakes from season 1.
Director of North America Sales, Olam Specialty Coffee
Training Manager, Olam Specialty Coffee
Listen to Season 1 & 2
Episode 1: The Coffee Roaster & Green Buying
June 28, 2018
In episode one, Mark and Todd talk about discipline and best practices around buying green coffee. Rob Stephen drops by (uninvited) to talk about contracts that are "subject to approval of sample."
Episode 2: The Coffee Roaster & Coffee Blending Part 1
July 12, 2018
In the first of two episodes on coffee blending, Mark Inman and Todd Mackey talk about the reasons, good and bad, for creating coffee blends."
Episode 3: The Coffee Roaster & Coffee Blending Part 2
July 26, 2018
In Episode 3 of The Exchange, presented by Olam Specialty Coffee, Mark Inman and Todd Mackey continue their conversation on coffee blending theory."
Episode 4: The Coffee Roaster & Marketing Part 1
August 06, 2018
In Part one of two episodes on sales and marketing, Mark and Todd talk about the branding niche, and, of course, Mark's age."
Episode 5: The Coffee Roaster & Marketing Part 2
August 23, 2018
Episode 5 is the second of two episodes on sales and marketing. Remember you can email Mark and Todd with questions or to arrange having them taste your coffee and talk about it on the show at TheExchange@olamnet.com."
Episode 6: The Coffee Roaster & Cupping Part 1
September 03, 2018
In episode 6, the first of 2 episodes on QA/QC and cupping for coffee roasters, Mark and Todd get into the nuts and bolts of cupping for roasters."
Episode 7: The Coffee Roaster & Cupping Part 2
September 20, 2018
In episode 7, the second of 2 episodes on QA/QC and cupping for coffee roasters, Mark and Todd talk about the language of cupping for roasters and more on creating a cupping space."
Episode 8: The Coffee Roaster & Green Coffee Terminology Part 1
September 21, 2018
In Episode 8, Mark and Todd spin the "Green Coffee Lingo Wheel" and define nine green coffee terms with characteristic humor, valuable insights, and a surprising lack of reference to Mark's age."
Episode 9: The Coffee Roaster & Green Coffee Terminology Part 2
October 16, 2018
In Episode 9, Mark and Todd spin the "Green Coffee Lingo Wheel" and define another nine green coffee terms with characteristic humor, valuable insights, and a surprise ending where Todd fails to know a term."
Episode 10: The Coffee Roaster & Scary Defects
October 31, 2018
In this Halloween episode, our final episode of season one, Mark and Todd talk about a few scary defects that occur in coffee and a few scary movies too."
Extra Shot: Cutting Room Floor
November 14, 2018
Season one is officially over but we'll be posting "Extra Shots" now and then until May when we launch season two.
Episode 11: The Coffee Roaster & Mentors
November 21, 2018
Technically this is episode 11 but season one has been over for a few weeks so this is a bonus episode about mentors... in the spirit of Thanksgiving.
Extra Shot #2: Happy Holidays
December 18, 2018
On a recent afternoon, our Providence office was unusually crowded so we decided to record holiday wishes.
Season 2 Episode 1: The Coffee Roaster & SCA
May 14, 2019
Welcome to the first episode of Season 2! In this episode Mark and Todd talk about the Specialty Coffee Association (SCA), and the recent Coffee Expo in Boston.
Season 2 Episode 2: The Coffee Roaster & SCA Part 2
May 30, 2019
Part 2 of a discussion about SCA and the recent Expo, including an interview with SCA’s Stephen Morrissey live from the show floor. Mark and Todd also discuss some brewing and roasting equipment discovered at the Expo.
Season 2 Episode 3: The Coffee Roaster & Retailing Part 1
June 10, 2019
In this episode, Mark and Todd talk about the pros (and start talking about the cons) of roasters going into retailing.
Season 2 Episode 4: The Coffee Roaster and Retailing Part 2
June 27, 2019
It's episode 4 of season 2 and part 2 of a conversation about coffee roasters and retailing. Should you? Shouldn't you? Have a pen and paper ready because Todd starts out with some important details you should consider when thinking about retail.
Season 2 Episode 5: The Coffee Roaster and Building a Team
July 11, 2019
"Where I wanted to start our look at building a team was really from the angle of taking a one-person-band and turning it into an orchestra." -Todd Mackey, Season 2 Episode 5 of The Exchange
Season 2 Episode 6: Customer Training Part 1
July 25, 2019
Season 2 Episode 6 is the first of 2 parts on the topic of customer training. As Todd says, for coffee roasters, "training is the new equipment." But how much training, where, and when? Is it free? How do you manage customer expectations? Not only do Mark and Todd begin addressing these questions, but Todd was late for our recording sessions and, of course, Mark just let that go and didn't mention it ... at all.
Season 2 Episode 7: Customer Training Part 2
August 8, 2019
Mark and Todd continue their conversation on when to offer training to customer, how much training to provide, and what type of training is right for different customer.
Season 2 Episode 8: The Coffee Roaster and Packaging Part 1
August 22, 2019
“This is all about means of packaging, strategies for packaging, economics of packaging, packaging types, and the decisions that might drive you one way or the other.” -Todd introducing the topic after introducing our special guest for this episode, part 1 of The Coffee Roaster & Packaging.
Season 2 Episode 9: The Coffee Roaster and Packaging Part 2
September 12, 2019
Special guest Rob Stephen is back with Mark and Todd to conclude a discussion on The Coffee Roaster & Packaging. At the end of part 1 of the conversation moved to vacuum packaging and cost, with Rob concluding, “You’re into it for 20-30 grand but I would say if you’re going to put that much coffee into distribution you should be expecting to get that out of it.”
Season 2 Episode 10: The Coffee Roaster and Providing Retail Equipment Part 1
October 03, 2019
Into the life of every coffee roaster the equipment question must fall. Are you going to provide brewing equipment to your wholesale accounts? Under what conditions? Mark and Todd tackle these and other questions in The Coffee Roaster & Providing Retail Equipment Part 1.
Season 2 Episode 11: The Coffee Roaster and Providing Retail Equipment Part 2
October 17, 2019
Part 2 starts with Todd doing math and ends with Todd barely avoiding electrocution at the end of his career as an equipment tech. There's never a dull moment as Mark and Todd continue their conversation on The Coffee Roaster & Providing Retail Equipment.
Season 2 Episode 12: The Coffee Roaster and Scary Physical Defects Part 1
October 31, 2019
Welcome to our second annual Halloween episode. Once again we are talking about "Scary" defects but this time it's physical defects and, of course, scary movies.
Season 2 Episode 13: The Coffee Roaster and Scary Physical Defects Part 2
November 14, 2019
It's still Halloween here at Olam Specialty Coffee as we present part 2 of The Roaster & Scary Physical Defects. As we pick up the conversation, Todd talks about insect damage, just one of several defects he will discuss, including how the defects are "scored" under SCA guideline. And Mark continues his role as film critic.
Extra Shot #3: Mark and Todd Interview Mike Ferguson
November 27, 2019
Our hosts Mark Inman and Todd Mackey interview the podcast's director, Mike Ferguson.