Knowledge Base

Shipping & Tracking
How do I track my green coffee shipment?
Whether ordering via FedEx or Ground Freight, track your coffee shipment using the provided tracking code..,
How do I pick up green coffee from the warehouse?
You have the option of picking up your coffee at the warehouse yourself.
What if my coffee arrives damaged or underweight?
Millions of pounds of green coffee move across the face of the planet every day and it doesn’t always go as planned...
Can you estimate when my coffee will arrive?
We’ve dug into the historical data to find average days in transit and average order cycle time for each state from our warehouses.
How does Olam help ship my coffee?
We work with third parties to fulfill ground shipping and have negotiated shipping rates for destinations in the contiguous United States.
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Buying Online
How do I purchase green coffee online?
Buying green coffee on our website is far from complicated, but there are important details to double check along the way.
How do I use the "Save For Later" tool?
Use the wishlist tool to help you organize and keep track of coffee that you're interested in
How do I create an online account?
Here are some things to know before requesting an account online.
What is Credit Key?
We've partnered with Credit Key to offer you another way to pay starting in July 2020. Credit Key offers B2B lines of credit with better monthly terms and rates.
What should I know before my first purchase?
Buying coffee online is simple, but there are a few things to keep in mind as a first time buyer...
How do I request green coffee samples online?
You can order up to six complimentary samples of green coffee at a time, with free shipping via USPS.
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Origin Insights
Where can I learn about green coffee from Asia?
We aim to provide our roasters with ample resources for all coffee origins.
How can I learn about coffees from Africa & the Middle East?
Learn about the coffee history of some of the origins we source from in Africa and The Middle East. Dive deep into these countries' historical facts and coffee stories.
How can I learn about Latin American green coffee origins?
Discover the rich coffee history of Latin America and the Caribbean and learn some fun facts
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Quality Control
How does Olam cup and score coffee?
Our coffees are cupped using industry-wide standards as developed for Q-Grader certification...
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