Knowledge Base

 

Shipping & Tracking
How do I track my shipment?
Whether ordering via FedEx or Ground Freight, track your coffee shipment using the provided tracking code..,
How do I pick up coffee myself?
You have the option of picking up your coffee at the warehouse
What if my coffee arrives damaged or underweight?
Millions of pounds of green coffee move across the face of the planet every day and it doesn’t always go as planned...
Can you estimate when my coffee will arrive?
We’ve dug into the historical data to find average days in transit and average order cycle time for each state from the warehouses we use in New Jersey and California; however, please note these are pre-pandemic numbers and should be viewed as "best case" considering the current state of trucking.
How does Olam help ship my coffee?
We work with third parties to fulfill ground shipping and have negotiated shipping rates for destinations in the contiguous United States. Please remember to add any necessary accessorials you may need...
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Buying Online
How do I check out online?
Buying green coffee on our website is far from complicated, but there are important details to double check along the way.
How do I use the "Save For Later" tool?
Use the wishlist tool to help you organize and keep track of coffee that you're interested in
How do I create an online account?
Here are some things to know before requesting an account online. For the time being, website accounts are geared toward supporting the businesses of active coffee roasting companies. Due to high international shipping rates, online shopping is currently only available in the contiguous US and Canada.
What is Credit Key?
We've partnered with Credit Key to offer you another way to pay starting in July 2020. Credit Key offers B2B lines of credit with better monthly terms and rates.
What should I know before my first purchase?
Buying coffee online is simple, but there are a few things to keep in mind as a first time buyer...
How do I request samples online?
You can order up to six complimentary samples of green coffee at a time, with free shipping via USPS.
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Origin Insights
Where can I learn more about Asia and Pacific Island coffee origins?
Explore the rich coffee history of origins in Asia and The Pacific Islands
Where can I learn more about Africa and Middle East coffee origins?
Learn about the coffee history of some of the origins we source from in Africa and The Middle East. Dive deep into these countries' historical facts and coffee stories.
Where can I learn more about Latin America and Caribbean coffee origins?
Discover the rich coffee history of Latin America and the Caribbean and learn some fun facts
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Quality Control
How does Olam cup and score coffee?
Our coffees are cupped using industry-wide standards as developed for Q-Grader certification...
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