Knowledge Base


Shipping & Tracking
Track Your Shipment
Whether ordering via FedEx or Ground Freight, track your coffee shipment using the provided tracking code..,
How to Pickup Coffee with Olam
You have the option of picking up your coffee at the warehouse
What Do I Do When Your Coffee Arrives Damaged, Unsound, or Underweight
Millions of pounds of green coffee move across the face of the planet every day and it doesn’t always go as planned...
Shipping Time Estimates
We’ve dug into the historical data to find average days in transit and average order cycle time for each state from the warehouses we use in New Jersey and California; however, please note these are pre-pandemic numbers and should be viewed as "best case" considering the current state of trucking.
How to Ship Coffee with Olam
We work with third parties to fulfill ground shipping and have negotiated shipping rates for destinations in the contiguous United States. Please remember to add any necessary accessorials you may need...
View all
Buying Online
How to Check Out Online
Buying green coffee on our website is far from complicated, but there are important details to double check along the way.
How to use Credit Key
We've partnered with Credit Key to offer you another way to pay starting in July 2020. Credit Key offers B2B lines of credit with better monthly terms and rates.
For First Time Buyers
Buying coffee online is simple, but there are a few things to keep in mind as a first time buyer...
How to Request Samples Online
You can order up to six complimentary samples of green coffee at a time, with free shipping via USPS.
View all
How to build a wishlist
Use the wishlist tool to help you organize and keep track of coffee that you're interested in
How to Create an Online Account
Here are some things to know before requesting an account online. For the time being, website accounts are geared toward supporting the businesses of active coffee roasting companies. Due to high international shipping rates, online shopping is currently only available in the contiguous US and Canada.
View all
Origin Insights
Asia & Pacific Island
Explore the rich coffee history of origins in Asia and The Pacific Islands
Africa & Middle East
Learn about the coffee history of some of the origins we source from in Africa and The Middle East. Dive deep into these countries' historical facts and coffee stories.
Latin America & Caribbean
Discover the rich coffee history of Latin America and the Caribbean and learn some fun facts
View all
Quality Control
How our Coffees are Scored and Cupped
Our coffees are cupped using industry-wide standards as developed for Q-Grader certification...
View all
Launching a Roasting Business
Starting a roasting business can be overwhelming. We've compiled a list of blog posts and podcasts dedicated to providing tips and knowledge for those beginning their roasting journey.
Coffee Roasting Tips
Running a coffee business is tough. We've compiled a list of blog posts outlining buying tips, marketing tips, and general best practices for running your business.
View all